Customer Education Architect

Bridgit; United States; Hybrid; USD 50,000 - 71,000; Full time

Benefits offered by this job

Unlimited vacation

4-hour Fridays

Equity options

Competitive benefits

Job summary

Bridgit is seeking a Customer Education Manager to act as the bridge between customers and our product, focusing on enablement content, knowledge management, and scalable digital education. You will own the three pillars of customer support, enablement content, and tooling, coordinating with Product, Engineering, and Marketing to deliver a seamless customer experience.

You will help customers adopt Bridgit through proactive enablement, responsive support, and scalable education assets, building

Qualifications

• 3+ years in an education-related role or customer-facing role including Training, Enablement, Learning & Development or similar.
• Ability to troubleshoot with basic APIs, login architecture and network issues.
• Strong project management skills.
• Experience collaborating with SMEs for content ideation and review.
• Ability to translate technical concepts into accessible language.
• Attention to grammar, aesthetics and consistency.

Responsibilities

• Enablement Content & Knowledge Management: Develop customer-facing enablement content and maintain an enablement roadmap.
• Customer Support: Manage the support queue, triage inquiries, and coordinate with engineering to resolve issues.
• Systems, Digital Touch & Implementation Tooling: Configure onboarding flows, publish in-app release notifications, and drive account-level re-engagement strategies.

Skills

Customer-centric mindset

Clear communication

Cross-functional collaboration

Self-directed organization

Technical literacy

Content creation

Product knowledge

Tools

Userflow

Beamer

Pylon

Job description

Bridgit is seeking a Customer Education Manager to act as the bridge between customers and our product, focusing on enablement content, knowledge management, and scalable digital education. You will own the three pillars of customer support, enablement content, and tooling, coordinating with Product, Engineering, and Marketing to deliver a seamless customer experience.

You will help customers adopt Bridgit through proactive enablement, responsive support, and scalable education assets, building