Remote Customer Education Specialist Elevate Learning

Crossbeam; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote‑flexible with coworking spaces

Learning, wellness, and WFH stipends

Flexible time off

Paid parental leave

Comprehensive healthcare coverage

Competitive compensation and equity

Job summary

Crossbeam is seeking a Customer Education Specialist to shape how thousands of users learn, grow, and unlock value. You’ll lead high‑energy virtual enablements for Sales, Partnerships, Admins, and other professionals relying on Crossbeam to drive revenue through ecosystems.

You’ll build training content, contribute to Help Center and Crossbeam Academy, and collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience.

Qualifications

• 1+ years in a customer‑facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar).
• Confidence speaking live to groups — presenting, teaching, demoing, or handling questions on the fly.
• Strong written communication skills and the ability to explain things simply and clearly.
• Quick learner who can pick up new tools, concepts, and workflows without heavy guidance.
• Detail‑oriented, dependable, and self‑motivated — comfortable owning tasks end‑to‑end.
• Bonus: knowledge of sales workflows, partnership ecosystems, or B2B SaaS.

Responsibilities

• Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org‑wide calls.
• Serve as a high‑impact ambassador of the Crossbeam learning experience — driving adoption, aha‑moments, and confidence in ecosystem‑led growth.
• Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time.
• Develop deep Crossbeam product expertise and translate it into training content that’s accurate, accessible, and aligned with customer needs.
• Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses.
• Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint.
• Use AI and automation thoughtfully to improve output, not replace judgment.

Skills

Customer facing

Public speaking

Written communication

Fast learner

Detail oriented

Sales knowledge (bonus)

Job description

Crossbeam is seeking a Customer Education Specialist to shape how thousands of users learn, grow, and unlock value. You’ll lead high‑energy virtual enablements for Sales, Partnerships, Admins, and other professionals relying on Crossbeam to drive revenue through ecosystems.

You’ll build training content, contribute to Help Center and Crossbeam Academy, and collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience.