Customer Education Architect

Logoslabs; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

CoLab seeks a Customer Education Lead to design scalable learning experiences that extend the Customer Success function and accelerate time-to-value for our Design Engagement System (CoLab). You will partner with Product, Customer Success, Implementation, and Marketing to build an education infrastructure supporting customers from first login to advanced use cases.

You’ll stand up CoLab Academy, design certifications and learning paths, and create resources that make customers confident and

Qualifications

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives measurable adoption
• Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
• Strong project management and collaboration skills across Customer Success, Product, and Marketing
• Excellent writing, organization, and presentation skills

Responsibilities

• Design and deliver scalable learning experiences (videos, guides, templates)
• Create onboarding and enablement materials for customers
• Develop learning paths for end-users and translate complex workflows into resources
• Build assessments and certification exams to validate knowledge and skills
• Define education infrastructure (LMS or content hub) and update cadence for product releases
• Enable cross-functional teams with ready‑to‑use materials and internal enablement content
• Partner with Product Marketing on feature launches to align education content

Skills

Instructional design

Customer education

Enablement

Cross-functional collaboration

Written and presentation skills

Tools

LMS platforms (Skilljar, Docebo, Thought Industries)

Articulate Rise

Camtasia

Adobe Creative Suite

Course authoring tools

Job description

CoLab seeks a Customer Education Lead to design scalable learning experiences that extend the Customer Success function and accelerate time-to-value for our Design Engagement System (CoLab). You will partner with Product, Customer Success, Implementation, and Marketing to build an education infrastructure supporting customers from first login to advanced use cases.

You’ll stand up CoLab Academy, design certifications and learning paths, and create resources that make customers confident and