Customer & E‑Commerce Support Specialist

Spec's Family Partners; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spec’s Family Partners in Houston, TX is seeking a Customer Support Representative to deliver quality, timely service to both employees and customers.

You will answer inquiries by phone and email, resolve issues through a ticketing system, provide technical support for third-party delivery platforms, and help customers have a positive experience while staying aligned with company policies.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to handle customer complaints in a professional and courteous manner.

Responsibilities

• Respond to Spec’s customer inquiries via phone and email.
• Respond to Spec’s employees' inquiries via phone and email.
• Resolve issues in a timely and efficient manner utilizing ticketing system.
• Provide technical support for third party delivery platform inquiries.
• Build relationships with customers and provide them with a positive experience.
• Stay up to date on Spec’s product offerings.
• Follow Spec's policies and procedures.

Skills

Communication skills

Problem-solving

Teamwork

Work under pressure

Independence

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Spec’s Family Partners in Houston, TX is seeking a Customer Support Representative to deliver quality, timely service to both employees and customers.

You will answer inquiries by phone and email, resolve issues through a ticketing system, provide technical support for third-party delivery platforms, and help customers have a positive experience while staying aligned with company policies.