Administration - E-Commerce Support

Spec's Family Partners; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spec’s Family Partners in Houston, TX is seeking a Customer Support Representative to deliver quality, timely service to both employees and customers.

You will answer inquiries by phone and email, resolve issues through a ticketing system, provide technical support for third-party delivery platforms, and help customers have a positive experience while staying aligned with company policies.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to handle customer complaints in a professional and courteous manner.

Responsibilities

• Respond to Spec’s customer inquiries via phone and email.
• Respond to Spec’s employees' inquiries via phone and email.
• Resolve issues in a timely and efficient manner utilizing ticketing system.
• Provide technical support for third party delivery platform inquiries.
• Build relationships with customers and provide them with a positive experience.
• Stay up to date on Spec’s product offerings.
• Follow Spec's policies and procedures.

Skills

Communication skills

Problem-solving

Teamwork

Work under pressure

Independence

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Department: eCommerceSummary: The Customer Support Representative is responsible for providing quality and timely customer service to both Spec’s employees and its customers. This will include answering questions via phone or email and resolving issues via a ticketing system.Responsibilities:Respond to Spec’s customer inquiries via phone and emailRespond to Spec’s employees' inquiries via phone and emailResolve issues in a timely and efficient manner utilizing ticketing systemProvide technical support for third party delivery platform inquiriesBuild relationships with customers and provide them with a positive experienceStay up to date on Spec’s product offeringsFollow Spec's policies and proceduresQualifications:High school diploma or equivalent1-2 years of customer service experienceExcellent communication skills, both written and verbalStrong problem-solving skillsAbility to work independently and as part of a teamAbility to work under pressure and meet deadlinesAbility to handle customer complaints in a professional and courteous mannerBenefits:Competitive pay and benefits packageOpportunity to grow with a great teamChance to learn and grow in your careerIf you are a customer-oriented person with strong communication and problem-solving skills, we encourage you to apply for this position. We are looking for someone who is passionate about providing excellent customer service and who is willing to go the extra mile to make our customers happy.