Customer Support Specialist — Solutions & Care

Bat City Promotions; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Bat City Promotions is seeking a dedicated Customer Support professional in Austin to handle inquiries across phone, email, and in-person interactions, delivering friendly and efficient solutions to customer concerns.

You will maintain knowledge of products and services, track feedback, and collaborate with sales and marketing to ensure a seamless customer journey. Prior customer service experience is a plus, and strong communication is essential.

Qualifications

• Experience in customer service is a plus.
• Familiarity with product knowledge helps to resolve inquiries quickly.

Responsibilities

• Handle inquiries via phone, email, and in-person interactions.
• Provide clear, friendly, and efficient solutions to customer concerns.
• Maintain knowledge of products and services to support customer needs.
• Track and report customer feedback to help improve the experience.
• Collaborate with sales and marketing to ensure a seamless customer journey.

Skills

problem-solving

customer-first mindset

communication

active listening

calm under pressure

organized

reliable

detail-oriented

Job description

Bat City Promotions is seeking a dedicated Customer Support professional in Austin to handle inquiries across phone, email, and in-person interactions, delivering friendly and efficient solutions to customer concerns.

You will maintain knowledge of products and services, track feedback, and collaborate with sales and marketing to ensure a seamless customer journey. Prior customer service experience is a plus, and strong communication is essential.