Customer-Driven Teller: Grow Loyalty & Financial Wellbeing

PNC; Wyoming (WY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical coverage with HSA

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Education assistance

Wellness program with financial perks

Paid time off including holidays

Zusammenfassung

PNC seeks a Teller to join the Wyoming Branch in Wyoming, MI. This in-office role centers on delivering a positive customer experience, educating clients about financial options, and identifying banking opportunities during interactions.

You will support branch operations and leverage technology to complete transactions accurately and efficiently. The position emphasizes customer service, adherence to policies, and collaboration with branch staff to meet customer needs and drive loyalty.

Qualifikationen

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Aufgaben

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Kenntnisse

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Ausbildung

No Degree

Jobbeschreibung

PNC seeks a Teller to join the Wyoming Branch in Wyoming, MI. This in-office role centers on delivering a positive customer experience, educating clients about financial options, and identifying banking opportunities during interactions.

You will support branch operations and leverage technology to complete transactions accurately and efficiently. The position emphasizes customer service, adherence to policies, and collaboration with branch staff to meet customer needs and drive loyalty.