Customer-Focused Teller & Financial Care Specialist

PNC Financial Services Group, Inc.; Knapps Corner (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Job summary

PNC Teller position based in Grand Rapids, MI, focusing on delivering a personalized customer experience and handling a variety of banking transactions. You will educate customers on digital options, identify opportunities, and refer to branch staff as needed.

Role emphasizes accuracy, risk awareness, and customer service within an in-office team culture. A degree is not required and the company promotes an inclusive workplace and strong benefits.

Qualifications

• No university degree required; in lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement to connect customers with PNC products and services.
• Educates customers on managing transactions using technology and resources.
• Ensures teller and branch operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Attention to Detail

Problem Solving

Education

No Degree

Job description

PNC Teller position based in Grand Rapids, MI, focusing on delivering a personalized customer experience and handling a variety of banking transactions. You will educate customers on digital options, identify opportunities, and refer to branch staff as needed.

Role emphasizes accuracy, risk awareness, and customer service within an in-office team culture. A degree is not required and the company promotes an inclusive workplace and strong benefits.