Customer-Driven Store Service Leader

Hy-Vee, Inc.; Kirksville (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

Hy-Vee, Inc. in Kirksville, MO is seeking a Service Manager to supervise store employees across departments and ensure prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations storewide.
• Plan, prepare, and adjust work schedules and assign duties.
• Supervise activities across all departments and step in when needed.
• Ensure proper customer service and address issues promptly and professionally.
• Train workers on store policies and procedures and provide ongoing education.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures to provide a safe work environment and report injuries.
• Order merchandise, verify deliveries, and report discrepancies.
• Manage ad/promotional displays and ensure product quality and quantities.

Skills

Problem solving

Arithmetic calculations

Communication & guidance

Team leadership

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee, Inc. in Kirksville, MO is seeking a Service Manager to supervise store employees across departments and ensure prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.