Customer-Driven Service & Parts Dispatcher

Ohio Cat; Broadview Heights (OH); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

401(k) Match

Employer contributions

Health insurance options

HSA with employer contribution

Dental and Vision Insurance

Life Insurance and Disability

Scholarship opportunities

Company Bonus opportunities

Résumé du poste

Ohio CAT is seeking an organized Dispatcher to support our service operations team. You will coordinate repair activities, manage parts orders, and ensure clear communication with customers, technicians and parts personnel.

This role suits someone who enjoys solving challenges and contributing to a high-performing team. The Dispatcher will focus on parts sourcing, work approvals, and providing timely service updates to minimize downtime and deliver an exceptional customer experience.

Qualifications

• Strong customer service and communication skills are required.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn and grow within a service-focused role.

Responsabilités

• Coordinate repair activities with customers, technicians and parts personnel.
• Manage parts sourcing and ordering to minimize downtime.
• Provide timely service updates and maintain clear communication throughout the process.
• Support service operations by prioritizing tasks and tracking status.

Connaissances

Customer service

Communication

Problem solving

Formation

High school diploma

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Ohio CAT is seeking an organized Dispatcher to support our service operations team. You will coordinate repair activities, manage parts orders, and ensure clear communication with customers, technicians and parts personnel.

This role suits someone who enjoys solving challenges and contributing to a high-performing team. The Dispatcher will focus on parts sourcing, work approvals, and providing timely service updates to minimize downtime and deliver an exceptional customer experience.