Dispatcher

Ohio Cat; Broadview Heights (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Match

Employer contributions

Health insurance options

HSA with employer contribution

Dental and Vision Insurance

Life Insurance and Disability

Scholarship opportunities

Company Bonus opportunities

Job summary

Ohio CAT is seeking an organized Dispatcher to support our service operations team. You will coordinate repair activities, manage parts orders, and ensure clear communication with customers, technicians and parts personnel.

This role suits someone who enjoys solving challenges and contributing to a high-performing team. The Dispatcher will focus on parts sourcing, work approvals, and providing timely service updates to minimize downtime and deliver an exceptional customer experience.

Qualifications

• Strong customer service and communication skills are required.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn and grow within a service-focused role.

Responsibilities

• Coordinate repair activities with customers, technicians and parts personnel.
• Manage parts sourcing and ordering to minimize downtime.
• Provide timely service updates and maintain clear communication throughout the process.
• Support service operations by prioritizing tasks and tracking status.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join the Team That Keeps Ohio CAT Moving

Ohio CAT is looking for an organized and customer-focused Dispatcher to support our service operations team. Working closely with customers, technicians, and parts personnel, you'll coordinate repair activities, manage parts orders, and ensure clear communication throughout the service process. This is an excellent opportunity for someone who enjoys working with people, solving challenges, and contributing to a high-performing team.

Position Summary

The Dispatcher coordinates equipment service operations with a strong focus on parts sourcing and ordering. This role works closely with customers, technicians, and internal teams to manage work approvals, track parts availability, and provide timely service updates. By ensuring the right parts are available when needed, the Dispatcher helps minimize equipment downtime and deliver an exceptional customer experience.

• Strong work ethic with solid organizational and general office skills.
• Comfortable using computers and proficient with Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities and follow-through.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service, administrative, dispatching, or office support experience preferred.
• Strong communication skills with the ability to build positive relationships with customers and team members.
• Willingness to learn and grow in a service-focused environment.
• Experience in equipment, service, construction, manufacturing, or a related industry is a plus, but not required.
• 401(k) Match and Employer Discretionary Contribution
• Two health insurance plan options
• HSA health insurance option with zero employee payroll contribution and an employer contribution of $1,200 annually
• Dental and Vision Insurance
• Life Insurance, Short-Term Disability, and Long-Term Disability coverage
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Company Success Share bonus opportunities

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.