Customer-Driven Service Advisor & Upsell Specialist

Parks Automotive Group; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Parks Automotive Group in Charlotte, NC is seeking a Service Advisor to schedule appointments, greet customers at their vehicles, and guide them through maintenance and repairs. You will use the e-Advisor tool, perform walk-arounds, and present optional services while maintaining SOP compliance.

The position emphasizes strong customer interaction, accurate estimates, and timely communications with both customers and technicians.

Qualifications

• Experience as a Service Advisor is preferred.
• Sales experience.
• High school diploma or equivalent.
• Authorized to work in the USA.
• Pre-employment testing including background checks, MVR, and drug screen.

Responsibilities

• Schedule appointments with customers.
• Meet and greet customers at their vehicle.
• Utilize the e-Advisor tool on every vehicle.
• Perform proper walkarounds per SOP guidelines.
• Execute the service SOP at all times.
• Present soft sale menu items during write-up.
• Inform customers of open recalls that may pertain to their vehicle.
• Utilize AutoPoint and ensure all pertinent categories are above 90% usage.
• Perform an active delivery with every customer.
• Update open repair orders daily in Reverse Risk.
• Work with customers and technicians to identify required maintenance using service history data.
• Advise customers on necessary/suggested services and notify them of promotions and upsell opportunities.
• Compute cost of replacement parts and labor to restore vehicle as specified by customer.
• Estimate cost of repairs (mechanical, electric, or other).
• Enter itemized estimate on service order and explain to customer.
• Determine progress of repair/service orders and inform customers accordingly.
• Ensure thorough re-delivery check of customer vehicle and that all service items were completed.
• Review results of customer satisfaction surveys with the service manager.
• Establish positive relationships with customers.
• Meet dealership standards for repair/order production.

Skills

Service advising

Sales experience

Customer service

Education

High school diploma or equivalent

Tools

e-Advisor tool

AutoPoint

Job description

Parks Automotive Group in Charlotte, NC is seeking a Service Advisor to schedule appointments, greet customers at their vehicles, and guide them through maintenance and repairs. You will use the e-Advisor tool, perform walk-arounds, and present optional services while maintaining SOP compliance.

The position emphasizes strong customer interaction, accurate estimates, and timely communications with both customers and technicians.