Customer-Driven Service Advisor for Auto Care Excellence

Nelson Mazda Tulsa; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Nelson Mazda Tulsa is seeking a customer-focused Service Advisor to join our team in Tulsa, OK. You will serve as the primary contact between customers and the service department, ensuring an exceptional experience while helping technicians operate efficiently.

Responsibilities include greeting customers, scheduling service, documenting vehicle information, preparing estimates, and communicating progress. A high school diploma and strong communication skills are required; dealership software

Qualifications

• High school diploma or equivalent required.
• Previous customer service or automotive service advisor experience preferred.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and positive attitude.
• Self-motivated with a strong work ethic.
• Ability to learn dealership software and new technologies.
• Strong problem-solving and conflict resolution skills.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Deliver an exceptional customer experience during every interaction.
• Build long-lasting customer relationships through trust, professionalism, and clear communication.
• Greet customers, schedule service appointments, and accurately document vehicle information and customer concerns.
• Work closely with service technicians to diagnose vehicle concerns and test drive vehicles when appropriate.
• Prepare repair estimates, explain recommended services, and review costs and timelines with customers.
• Monitor repair progress and provide timely updates throughout the service process.
• Communicate additional repair recommendations and obtain customer authorization before work is performed.
• Ensure all repair orders are completed accurately and thoroughly.
• Resolve customer concerns professionally while maintaining high customer satisfaction.
• Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
• Maintain accurate customer records and follow dealership policies and procedures.
• Help achieve department goals for customer satisfaction, efficiency, and profitability.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Dealership software

Job description

Nelson Mazda Tulsa is seeking a customer-focused Service Advisor to join our team in Tulsa, OK. You will serve as the primary contact between customers and the service department, ensuring an exceptional experience while helping technicians operate efficiently.

Responsibilities include greeting customers, scheduling service, documenting vehicle information, preparing estimates, and communicating progress. A high school diploma and strong communication skills are required; dealership software