Customer Service Representative

Nelson Mazda Tulsa; Tulsa (OK); On-site; USD 23,000 - 32,000; Full time

Job summary

Nelson Mazda Tulsa is seeking a Customer Service Representative to join our team. You will manage follow-ups, use the CRM, answer calls, schedule service appointments, and support the service department with administrative tasks.

A positive, customer-focused attitude is essential for delivering exceptional guest experiences. Qualifications include a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication.
• Strong computer skills and ability to learn CRM software quickly.
• Exceptional organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.
• Positive and professional attitude.

Responsibilities

• Manage customer follow-up to ensure an exceptional ownership experience.
• Use the dealership CRM to maintain accurate customer records.
• Answer incoming calls and schedule service appointments.
• Confirm next-day appointments with customers.
• Complete daily tasks accurately and on time.
• Assign incoming leads promptly and accurately.
• Follow up after service visits to ensure satisfaction.
• Maintain accurate notes and customer interactions in the CRM.
• Provide outstanding service through professional, friendly communication.
• Support Service Department with administrative tasks as assigned.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Multitasking

Team player

Education

High school diploma or equivalent

Tools

CRM software

Job description

Nelson Mazda is looking for a Customer Service Representative to join our team! We are seeking a positive, energetic, and customer-focused individual who is passionate about delivering exceptional service and creating outstanding experiences for every guest. If you have strong communication skills, enjoy working in a fast-paced environment, and thrive on building relationships, we'd love to meet you.Compensation: $20/hour, based on experienceJob ResponsibilitiesManage the customer follow-up process to ensure an exceptional ownership experience.Utilize the dealership CRM system to maintain accurate customer records and communications.Answer incoming phone calls professionally and schedule service appointments.Confirm next-day appointments with customers.Complete daily task lists accurately and on time.Assign incoming leads promptly and accurately.Make follow-up calls after service visits to ensure customer satisfaction.Maintain accurate notes and customer interactions within the CRM.Provide outstanding customer service through professional, friendly, and timely communication.Support the Service Department with additional administrative and customer service tasks as assigned.QualificationsHigh school diploma or equivalent required.Previous customer service, call center, receptionist, or administrative experience preferred.Excellent written and verbal communication skills.Strong computer skills and the ability to learn CRM software quickly.Exceptional organizational and time management skills.Ability to multitask and stay organized in a fast-paced environment.Self-motivated, dependable, and detail-oriented.Positive attitude with a strong commitment to customer satisfaction.Professional appearance and demeanor.Skills & CompetenciesOutstanding customer service and relationship-building skills.Strong verbal and written communication.Excellent attention to detail.Ability to prioritize multiple tasks throughout the day.Strong problem-solving and critical thinking skills.Ability to work independently and as part of a team.Positive, joyful, and professional attitude.Physical RequirementsAbility to sit for extended periods while working at a computer.Frequent use of computers, telephones, headsets, and other office equipment.Ability to occasionally stand, walk, bend, and reach throughout the workday.Ability to lift and carry office materials weighing up to 20 pounds.Ability to maintain focus and professionalism while handling multiple tasks and a high volume of customer interactions.About Us:Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service.Nelson Auto Group is an Equal Opportunity Employer.