Customer Service & Scheduling Specialist

Nelson Mazda Tulsa; Tulsa (OK); On-site; USD 23,000 - 32,000; Full time

Job summary

Nelson Mazda Tulsa is seeking a Customer Service Representative to join our team. You will manage follow-ups, use the CRM, answer calls, schedule service appointments, and support the service department with administrative tasks.

A positive, customer-focused attitude is essential for delivering exceptional guest experiences. Qualifications include a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication.
• Strong computer skills and ability to learn CRM software quickly.
• Exceptional organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.
• Positive and professional attitude.

Responsibilities

• Manage customer follow-up to ensure an exceptional ownership experience.
• Use the dealership CRM to maintain accurate customer records.
• Answer incoming calls and schedule service appointments.
• Confirm next-day appointments with customers.
• Complete daily tasks accurately and on time.
• Assign incoming leads promptly and accurately.
• Follow up after service visits to ensure satisfaction.
• Maintain accurate notes and customer interactions in the CRM.
• Provide outstanding service through professional, friendly communication.
• Support Service Department with administrative tasks as assigned.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Multitasking

Team player

Education

High school diploma or equivalent

Tools

CRM software

Job description

Nelson Mazda Tulsa is seeking a Customer Service Representative to join our team. You will manage follow-ups, use the CRM, answer calls, schedule service appointments, and support the service department with administrative tasks.

A positive, customer-focused attitude is essential for delivering exceptional guest experiences. Qualifications include a high school diploma or equivalent, strong communication skills, and the ability to multitask in a fast-paced environment.