Customer-Driven Sales & Fulfillment Lead

Gazelle Sports; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Gazelle Sports is seeking a Sales Coordinator to drive the execution of our sales team, working with the GM and Director of Business Development. You will process orders, manage accounts, and deliver exceptional service to schools, colleges, clubs, and businesses.

You will build custom catalogs, coordinate printing plans, and ensure timely fulfillment while maintaining strong customer relationships and accurate communications across all accounts.

Qualifications

• Strong verbal and written communication abilities.
• Ability to track and manage multiple orders and priorities.
• High attention to detail in order entry and customer communication.
• Enthusiastic about building and maintaining relationships with a wide range of clients.
• Willingness to work in a team-oriented environment and support colleagues.
• Genuine interest in sports, particularly school, club, and community athletics.

Responsibilities

• Deliver exceptional customer service by sharing product knowledge and providing tailored recommendations.
• Manage the full order lifecycle from intake through delivery; enter orders, track status, confirm details, resolve issues.
• Keep customers informed of delivery timelines, pricing, and changes with professional communication.
• Create tailored uniform and fanwear packages; include pricing structures to meet customer and business goals.
• Assist in onboarding new customers and maintain strong relationships with existing accounts.
• Receive qualified leads and manage relationships through to fulfillment.

Skills

Communication

Project management

Detail oriented

Customer engagement

Collaborative mindset

Passion for sports

Job description

Gazelle Sports is seeking a Sales Coordinator to drive the execution of our sales team, working with the GM and Director of Business Development. You will process orders, manage accounts, and deliver exceptional service to schools, colleges, clubs, and businesses.

You will build custom catalogs, coordinate printing plans, and ensure timely fulfillment while maintaining strong customer relationships and accurate communications across all accounts.