Sales Coordinator - Team Gazelle

Gazelle Sports; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Gazelle Sports is seeking a Sales Coordinator to drive the execution of our sales team, working with the GM and Director of Business Development. You will process orders, manage accounts, and deliver exceptional service to schools, colleges, clubs, and businesses.

You will build custom catalogs, coordinate printing plans, and ensure timely fulfillment while maintaining strong customer relationships and accurate communications across all accounts.

Qualifications

• Strong verbal and written communication abilities.
• Ability to track and manage multiple orders and priorities.
• High attention to detail in order entry and customer communication.
• Enthusiastic about building and maintaining relationships with a wide range of clients.
• Willingness to work in a team-oriented environment and support colleagues.
• Genuine interest in sports, particularly school, club, and community athletics.

Responsibilities

• Deliver exceptional customer service by sharing product knowledge and providing tailored recommendations.
• Manage the full order lifecycle from intake through delivery; enter orders, track status, confirm details, resolve issues.
• Keep customers informed of delivery timelines, pricing, and changes with professional communication.
• Create tailored uniform and fanwear packages; include pricing structures to meet customer and business goals.
• Assist in onboarding new customers and maintain strong relationships with existing accounts.
• Receive qualified leads and manage relationships through to fulfillment.

Skills

Communication

Project management

Detail oriented

Customer engagement

Collaborative mindset

Passion for sports

Job description

The Team Gazelle Sales Coordinator is the execution engine behind our sales team success. Working closely alongside the Team Gazelle General Manager and Director of Business Development, this role is responsible for processing, managing, and delivering on the accounts and orders they generate; ensuring every customer is handled with accuracy, care, and the exceptional service Gazelle Sports is known for.

This is a true partnership role. The sales team opens doors and builds relationships; the Sales Coordinator makes sure every commitment is kept. This individual works with a diverse range of clients; including local high schools, colleges and universities, businesses, and club sports teams ; and serves as the day-to-day point of contact for accounts in progress: keeping customers informed, building custom online catalogs, coordinating printing plans, and ensuring nothing falls through the cracks.

Core Responsibilities:

• Customer Care Excellence: Deliver exceptional customer service by sharing in-depth product knowledge and providing tailored recommendations that address each customer's specific needs.
• Order Processing & Accuracy: Manage the full order lifecycle from intake through delivery; entering orders, tracking status, confirming details, and resolving any issues promptly.
• Clear Communication: Keep customers informed of delivery timelines, pricing, and any changes with consistent, professional communication throughout the process.
• Custom Package Development: Create tailored uniform and fanwear packages; including pricing structures; to meet both customer needs and business goals, in partnership with the sales team.
• Sales Growth Support: Assist in onboarding new customers and maintaining strong relationships with existing accounts, ensuring continued satisfaction and loyalty.
• Inbound Lead Follow-Through: Receive qualified leads and hand-offs from the Director of Business Development and GM, and manage those relationships through to fulfillment.
• Custom Catalog Building: Build and manage custom online catalogs for corporate and team accounts; curating product assortments, applying correct pricing, and ensuring each catalog reflects the client needs and brand.
• Printing Plan Development: Work alongside the sales team to create printing plans and supporting documentation for each order, ensuring all logo, placement, and specification details are accurate before going to print.
• Printer Coordination: Serve as the day-to-day point of contact with in-house and local printers, managing timelines and ensuring orders are completed accurately and on schedule.
• Vendor & Supplier Relationships: Foster positive working relationships with vendors and suppliers to ensure smooth operations and reliable production timelines.
• Day-to-Day Collaboration: Work closely and consistently alongside the GM and Director of Business Development; staying aligned on active accounts, upcoming orders, and customer needs so the sales team can focus on selling with confidence.
• Handoff & Continuity: Receive account hand-offs from the sales team and support the customer relationship through fulfillment, serving as the reliable point of contact for our customers.
• Joint Account Planning: Participate in account planning conversations with the sales team to understand customer goals, inform catalog and package development, and anticipate production needs before they become urgent.
• Cross-Team Partnership: Collaborate with the broader Gazelle Sports team; including retail store staff and buying team; to deliver a seamless experience for shared customers.

Position Requirements:

• Excellent Communication Skills: Strong verbal and written communication abilities to effectively engage with customers, team members, and vendors.
• Project Management Skills: Ability to track and manage multiple orders and priorities simultaneously, ensuring timely and accurate completion.
• Detail-Oriented: High attention to detail in order entry, follow-up, and customer communication; errors are caught before they reach the customer.
• Customer Engagement: Enthusiastic about building and maintaining meaningful relationships with a wide range of clients.
• Collaborative Mindset: Willingness to work in a team-oriented environment and actively support the success of colleagues.
• Passion for Sports: A genuine interest in sports; particularly school, club, and community athletics; is highly valued.

Other Requirements:

• Regular local travel required for customer meetings, order pickups, and product delivery.
• Must have a valid drivers license and reliable transportation; occasional use of personal vehicle for deliveries may be required.
• Ability to lift and transport product orders as needed.
• Some evening and weekend availability may be required around event or delivery deadlines.