Retail Shipping & Tech Expert - Customer Champion

The UPS Store 7171; Florida; On-site; USD 17,000 - 20,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Training

Opportunities for Advancement

Positive Team Environment

Job summary

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages, assisting customers, and operating office equipment. You will advise customers on products and services and help them choose the best options.

A candidate with retail experience and a fast-learning mindset is valued, along with a professional appearance. The role emphasizes learning all offerings, strong computer skills, and reliable communication, with opportunities to contribute to

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Computer Skills

Phone Skills

Verbal & Written Communication

Math Skills

Punctual/Responsible

Lifting 40+ lbs

Education

High School Diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
  
  
  

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
  
  
  

What We Offer

• Paid Time Off (PTO)
• Paid Training
• Opportunities for Advancement
• Positive Team Environment