Retail Shipping & Service Specialist

Sohaps; Rohnert Park (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

UPS Store is seeking a Center Associate to deliver top-tier customer service by processing packages, operating office devices, and advising customers on products and services. A strong focus on accurate information and best-value options will guide interactions with shoppers and business clients.

The ideal candidate will have a high school diploma or GED, solid computer skills, and a confident, helpful demeanor.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills; strong verbal and written communication.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Microsoft Office

Adobe Suites

Phone skills

Verbal communication

Written communication

Reliability

Education

High school diploma or GED

Tools

POS devices

Copiers

Fax machines

Printers

Job description

UPS Store is seeking a Center Associate to deliver top-tier customer service by processing packages, operating office devices, and advising customers on products and services. A strong focus on accurate information and best-value options will guide interactions with shoppers and business clients.

The ideal candidate will have a high school diploma or GED, solid computer skills, and a confident, helpful demeanor.