Customer-Driven Financial Service Rep

AttainFinance; Elgin (IL); Presencial; USD 24.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical

Dental

Vision

Voluntary coverages

401(k) company match

Employee Assistance Program

Emergency Relief Fund

Attain4All

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Descripción de la vacante

Heights Finance, part of the Attain Finance family, seeks a Financial Service Representative in Elgin, IL. You will deliver exceptional service, guide customers through loan processes, and promote suitable financial products. This is a full-time role with benefits starting on day one.

You will handle inbound and outbound calls, upsell appropriately, and help customers stay current on accounts while complying with regulatory guidelines. Growth opportunities and a supportive team await you.

Formación

• Customer focus: genuine desire to help others and provide top-tier service.
• Sales mindset: confidence in promoting products and services that meet customer needs.
• Strong communication: excellent verbal and written communication skills.
• Problem-solving: ability to think on your feet and offer creative solutions.
• Adaptability: willingness to learn new systems and processes.
• Team player: collaborative spirit with a desire to contribute to team success.
• Educational background: high school diploma or equivalent; college coursework or degree a plus.
• Industry experience: customer service, sales, or consumer finance preferred but not required.

Responsabilidades

• Deliver exceptional service: provide outstanding support to customers, guiding them through the loan process with care and professionalism.
• Drive sales growth: educate customers on financial products and services, identifying upsell opportunities.
• Engage customers: manage inbound calls and make proactive outbound calls to attract new business.
• Support delinquency management: collaborate with customers on past-due accounts, offering solutions.
• Learn and grow: participate in hands-on training with mentoring.
• Ensure compliance: follow regulatory guidelines and company policies.

Conocimientos

Customer service

Sales mindset

Strong communication

Problem-solving

Adaptability

Team player

Educational background

Industry experience

Educación

High School diploma or equivalent

College coursework or degree a plus

Descripción del empleo

Heights Finance, part of the Attain Finance family, seeks a Financial Service Representative in Elgin, IL. You will deliver exceptional service, guide customers through loan processes, and promote suitable financial products. This is a full-time role with benefits starting on day one.

You will handle inbound and outbound calls, upsell appropriately, and help customers stay current on accounts while complying with regulatory guidelines. Growth opportunities and a supportive team await you.