Customer-Driven Bank Teller & Financial Wellness Advocate

Northwest-Bank; Erie (Erie County); On-site; USD 21,000 - 23,000; Full time

Job summary

Northwest Bank in Erie, PA is seeking a friendly Teller to greet customers, accurately process transactions, and identify opportunities to refer customers for suitable products and services. You will balance your drawer and participate in office meetings while delivering exceptional service in person and by email.

Strong customer service, cash handling, and banking knowledge are valued, with a preference for prior retail or banking experience.

Qualifications

• Experience in customer service preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Welcome customers and accurately process transactions.
• Resolve problems and answer questions to improve service quality.
• Refer customers to appropriate team member for complex requests.
• Balance teller drawer daily and participate in daily office tasks.
• Maintain knowledge of bank products and digital offerings.

Skills

Customer service

Cash handling

Banking knowledge

Teamwork

Communication

Education

High School Diploma

Tools

Microsoft Office

Teller System

Job description

Northwest Bank in Erie, PA is seeking a friendly Teller to greet customers, accurately process transactions, and identify opportunities to refer customers for suitable products and services. You will balance your drawer and participate in office meetings while delivering exceptional service in person and by email.

Strong customer service, cash handling, and banking knowledge are valued, with a preference for prior retail or banking experience.