Customer-Driven Auto Service Concierge

Main Street Auto; Snyder (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Main Street Auto is seeking a Service Advisor in Snyder, TX. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering exceptional service. You will gather vehicle history, advise on services, schedule appointments, and create repair orders with transparent cost estimates.

The role emphasizes customer interaction, accurate documentation, timely communication with technicians, and follow-up to ensure satisfaction in a fast-paced shop environment.

Qualifications

• Excellent communication and interpersonal skills with customers and team members.
• Strong organizational and time management abilities to juggle multiple tasks.
• Sound automotive knowledge and familiarity with automotive systems and repairs.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to technicians.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Automotive knowledge

Education

High School Diploma

Tools

Dealer Management System

Job description

Main Street Auto is seeking a Service Advisor in Snyder, TX. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering exceptional service. You will gather vehicle history, advise on services, schedule appointments, and create repair orders with transparent cost estimates.

The role emphasizes customer interaction, accurate documentation, timely communication with technicians, and follow-up to ensure satisfaction in a fast-paced shop environment.