Customer-Driven Administrative Assistant (Billing & Support)

Keystone Cooperative; Mentone (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Keystone Cooperative in Indiana seeks a detail-oriented administrative support specialist to provide customer service, handle accounts receivable tasks, verify and file contracts, and respond to customer inquiries. The role includes answering phones, processing payments, and general clerical duties to ensure smooth branch operations.

The ideal candidate will have strong communication, organizational skills, and the ability to multitask in a fast-paced environment, working well within a team to

Qualifications

• Strong verbal and written communication.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills and ability to meet strict deadlines.
• Detail oriented with high accuracy.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and price calculations.
• Ability to work without supervision and make appropriate decisions.
• Team-oriented environment.

Responsibilities

• Receive and route a high volume of phone calls professionally.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Reconcile, file, and manage paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports and balance cash drawer daily.
• Sort and distribute daily mail; manage branch mail weekly.
• Procure general office and break room supplies.
• Assist with special projects as needed.
• Perform other duties as assigned.

Skills

Communication skills

Multitasking

Detail oriented

Teamwork

Customer service

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Keystone Cooperative in Indiana seeks a detail-oriented administrative support specialist to provide customer service, handle accounts receivable tasks, verify and file contracts, and respond to customer inquiries. The role includes answering phones, processing payments, and general clerical duties to ensure smooth branch operations.

The ideal candidate will have strong communication, organizational skills, and the ability to multitask in a fast-paced environment, working well within a team to