Branch Administrative Assistant: Billing & Customer Support

Keystone Cooperative; Iowa (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Keystone Cooperative in the United States is seeking an administrative specialist to provide customer service and branch support. You will assist with accounts receivable, verify contracts, and perform clerical duties to ensure smooth branch operations.

Responsibilities include handling calls, responding to inquiries, processing payments, and maintaining accurate records. The role requires strong communication, organization, and teamwork to meet deadlines in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills under tight deadlines.
• Detail oriented with the ability to minimize errors.
• Ability to multitask and work in a team.

Responsibilities

• Handle high volume phone calls in a courteous, professional manner.
• Assist customers with billing questions and adjustments.
• Process payments, orders, and requests accurately.
• Reconcile and file necessary paperwork; process electronic files.
• Balance cash drawer daily and manage branch mail.
• Purchase general office supplies and support special projects.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Multitasking

Attention to detail

Analytical skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Keystone Cooperative in the United States is seeking an administrative specialist to provide customer service and branch support. You will assist with accounts receivable, verify contracts, and perform clerical duties to ensure smooth branch operations.

Responsibilities include handling calls, responding to inquiries, processing payments, and maintaining accurate records. The role requires strong communication, organization, and teamwork to meet deadlines in a fast-paced environment.