Billing & Customer Service Admin Assistant

Keystone Cooperative; Fremont (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Keystone Cooperative in Fremont, CA is seeking an organized administrative assistant to provide customer service and clerical support at the branch. This role will assist with accounts receivable, verify, file, and respond to customer contracts with urgency, and perform standard office tasks to keep operations running smoothly.

The ideal candidate demonstrates strong communication, proficient MS Office skills, excellent organization, and the ability to multitask under tight deadlines while

Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office Suite
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Responsibilities

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multi-tasking

Analytical skills

Teamwork

Education

High school diploma

1–2 years related experience

Tools

Microsoft Office Suite

Job description

Keystone Cooperative in Fremont, CA is seeking an organized administrative assistant to provide customer service and clerical support at the branch. This role will assist with accounts receivable, verify, file, and respond to customer contracts with urgency, and perform standard office tasks to keep operations running smoothly.

The ideal candidate demonstrates strong communication, proficient MS Office skills, excellent organization, and the ability to multitask under tight deadlines while