Customer Development Manager

Jobtailor; Kent (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor in Kent, WA is seeking an accomplished sales leader to own the full sales cycle from prospecting to close, engaging senior decision-makers in consultative discussions and shaping managed IT services contracts.

You will maintain a disciplined pipeline with accurate forecasting, serve as the primary relationship owner for assigned customers, and actively pursue upsell opportunities while coordinating with internal teams to ensure strong outcomes.

Qualifications

• 6+ years of B2B sales experience; ideally in Managed IT Services, SaaS, or technology consulting.
• Proven success closing complex, consultative deals.
• Strong executive-level communication and relationship-building skills.
• Highly disciplined, self-directed, and results-focused.
• Valid driver's licence and passport with ability to travel within WA and BC/AB as needed.
• Currently based in the Kent, WA area.

Responsibilities

• Own the full sales cycle from prospecting through close.
• Lead complex, consultative discovery conversations with senior decision-makers.
• Close managed services agreements and associated project work.
• Maintain a disciplined pipeline with accurate forecasting.
• Act as the primary relationship owner for assigned customers.
• Identify upsell, cross-sell, and expansion opportunities.
• Work collaboratively with internal teams to ensure strong outcomes for customers.

Skills

B2B sales experience

Managed IT Services

Consultative selling

Executive-level communication

Relationship building

Self-directed

Job description

• Own the full sales cycle from prospecting through close


• Lead complex, consultative discovery conversations with senior decision-makers


• Close managed services agreements and associated project work


• Maintain a disciplined pipeline with accurate forecasting


• Act as the primary relationship owner for assigned customers


• Identify upsell, cross-sell, and expansion opportunities


• Work collaboratively with internal teams to ensure strong outcomes for customers

Requirements

• 6+ years of B2B sales experience; ideally in Managed IT Services, SaaS, or technology consulting


• Proven success closing complex, consultative deals


• Strong executive-level communication and relationship-building skills


• Highly disciplined, self-directed, and results-focused


• Valid driver's licence and passport with ability to travel within WA and BC/AB as needed


• Currently based in the Kent, WA area

Core Competencies

Demonstrates expertise in managing the full sales cycle, including prospecting, closing complex deals, and maintaining strong customer relationships. Proven ability to identify upsell and cross-sell opportunities while collaborating with internal teams to achieve customer success.

Highest-signal resume keywords

• B2B Sales Experience


• Managed IT Services


• Consultative Selling


• Executive-Level Communication


• Relationship Building

Hard Skills

• Sales Cycle Management


• Forecasting


• Closing Complex Deals


• Pipeline Management


• Upselling


• Cross-Selling

Soft Skills

• Self-Directed


• Results-Focused


• Collaborative

Certifications & Qualifications

• Valid Driver's Licence


• Passport

Industry Keywords

• SaaS


• Technology Consulting