Customer Delivery & Support Specialist

Arvato; Denton (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) with company matching

Paid Time Off and holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement and training

Job summary

Arvato is seeking a Client Services Representative in Denton, Texas, to manage customer accounts and ensure service level agreements (SLAs) are met. The successful candidate will prepare status reports, assist the Account Manager, and handle order management and customer support.

The role requires at least two years of customer service experience and proficiency in Microsoft Office, particularly Excel. The position also offers various employee benefits, including medical and retirement plans.

Qualifications

• At least two years of Customer Service Experience.
• Experience in using Microsoft Office, especially Excel.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage customer accounts and ensure SLAs are met.
• Create deliveries daily and monitor order processing.
• Support account and purchasing teams to troubleshoot order issues.
• Prepare and maintain status reports for clients.

Skills

Customer Service Experience

Microsoft Office (Excel)

Initiative and Flexibility

Education

High School Diploma or equivalent

Job description

Arvato is seeking a Client Services Representative in Denton, Texas, to manage customer accounts and ensure service level agreements (SLAs) are met. The successful candidate will prepare status reports, assist the Account Manager, and handle order management and customer support.

The role requires at least two years of customer service experience and proficiency in Microsoft Office, particularly Excel. The position also offers various employee benefits, including medical and retirement plans.