Client Services Representative

Bertelsmann-Jobs; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company matching up to 6%

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Scholarships and training

Job summary

Arvato is a leading global 3PL service provider delivering logistics excellence for consumer products across international markets. The Client Services Representative will manage customer accounts, ensure SLAs are met, and assist the Account Manager with technical advice and problem solving.

You will handle order management, inventory updates, shipment tracking, and support both domestic and international clients with effective communication and documented case activity.

Qualifications

• Minimum two years of customer service experience.
• Proficient in Microsoft Office; Excel at an advanced level.
• Experience with SAP is preferred.

Responsibilities

• Manage customer accounts and ensure SLAs are met.
• Prepare and maintain status reports for accounts.
• Assist Account Manager with technical advice and problem solving.
• Handle order management and inventory updates
• Support international and domestic clients with shipment tracking
• Communicate with carriers using approved templates and SOPs
• Maintain shipment documentation (BOL, PRO, POD)
• Update systems with shipment status and notes

Skills

Customer Service

Communication

Problem Solving

Time Management

Attention to Detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Power BI

PowerPoint

SAP

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks:

• Support end-to-end shipment tracking and follow established SOPs
• Monitor shipments using dashboards and identify open or aging items
• Classify delivery exceptions and follow defined resolution processes
• Assist with appointment scheduling and updates
• Communicate with carriers using approved templates
• Maintain and retrieve shipment documentation (BOL, PRO, POD)
• Compile required documentation for cases and escalations with guidance
• Perform basic data checks for shipment accuracy
• Update systems with shipment status and notes
• Document case activity with clear next steps and ownership
• Capture initial details for shortages, damages, or discrepancies (OS&D)
• Follow SOPs for returns, refusals, and reconsignment requests
• Recognize standard accessorial types
• Provide updates to internal stakeholders when requested
• Follow routing guides and SOPs for all clients
• Escalate issues according to defined processes

Qualifications

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
• High School Diploma or equivalent
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience preferred
• Ecommerce experience preferred
• SAP knowledge
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills

Additional Information

• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Job Location