Customer Data Intake Specialist

ADP, Inc.; Town of Thorp (WI); On-site; USD 24,000 - 34,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Intake Specialist in Thorp, WI for a full-time administrative role.

The position focuses on collecting and entering customer data accurately, handling inbound calls and emails, and maintaining customer records. The role requires at least 6 months of customer service experience in a manufacturing setting, proficiency in Microsoft Office (Outlook emphasized), and familiarity with ERP systems.

Qualifications

• 6 months of customer service experience working with a manufacturing company.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite, especially Outlook.
• Familiarity with ERP or equivalent operating system.

Responsibilities

• Answer and direct inbound phone calls.
• Receive, review, and direct emails to appropriate recipient promptly.
• Compile, verify accuracy and sort information for requests and orders.
• Enter and maintain new customers and contact/account details from source documents.
• Monitor end-user website requests and notify the appropriate salesperson.
• Update changes in sales territories on the intranet.

Skills

Attention to Detail

Communication

Customer Service

Organization and task prioritization

Teamwork and Cooperation

Critical Thinking

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Office Suite

ERP or equivalent ERP system

Job description

ADP, Inc. is seeking a Customer Service Intake Specialist in Thorp, WI for a full-time administrative role.

The position focuses on collecting and entering customer data accurately, handling inbound calls and emails, and maintaining customer records. The role requires at least 6 months of customer service experience in a manufacturing setting, proficiency in Microsoft Office (Outlook emphasized), and familiarity with ERP systems.