Customer Intake & Data Entry Specialist

Workspaceplus; Northern (KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Workspaceplus is seeking a Customer Service Intake Specialist to join our team in a full-time administrative role in the Thorp area. You will collect and enter customer data, verify accuracy, and set up new customers in our system while handling inbound calls and emails efficiently.

You will review information, maintain records, update sales territories on the intranet, and complete tasks within defined timeframes. Strong attention to detail and basic ERP/Outlook skills are preferred.

Qualifications

• High School Diploma or Equivalent required.
• Minimum 6 months of customer service experience in manufacturing.
• Proficiency in Microsoft Office Suite, especially Outlook.
• Familiarity with ERP or equivalent system.
• Insight 2020 familiarity a plus.

Responsibilities

• Answer and direct inbound phone calls.
• Receive, review, and direct emails to the appropriate recipient.
• Compile, verify accuracy, and sort information for requests and orders.
• Enter and maintain new customers and contact/account details.
• Monitor end-user website requests and notify the appropriate salesperson.
• Update sales territories on the intranet.
• Complete assignments accurately within defined timeframes.
• Develop skills through training.
• Performs other duties as assigned.

Skills

Attention to Detail

Communication

Customer Service

Organization

Teamwork

Critical Thinking

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

ERP

Insight 2020

Job description

Workspaceplus is seeking a Customer Service Intake Specialist to join our team in a full-time administrative role in the Thorp area. You will collect and enter customer data, verify accuracy, and set up new customers in our system while handling inbound calls and emails efficiently.

You will review information, maintain records, update sales territories on the intranet, and complete tasks within defined timeframes. Strong attention to detail and basic ERP/Outlook skills are preferred.