Customer Service Pro: Fast-Paced Support & Orders

ADP, Inc.; Pennsylvania; On-site; USD 17,000 - 23,000; Full time

Job summary

ADP, Inc. in Northumberland, PA is seeking a Customer Service Representative to provide timely, accurate, and courteous assistance.

You will respond to inquiries, resolve issues, and process orders to keep operations running smoothly as the primary contact between the company and its customers. The role demands strong verbal and written communication, experience in telephone customer service, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and familiarity with customer account management systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints by identifying problems, determining solutions, and following up to ensure resolution.
• Process customer orders accurately and efficiently, ensuring all necessary information is recorded and communicated.
• Maintain and update customer accounts with relevant information and transaction details.
• Collaborate with other departments as needed to address customer needs and improve service delivery.

Skills

Verbal communication

Written communication

Telephone customer service

Education

High school diploma

Associate’s or Bachelor’s degree

Tools

CRM software

Order processing systems

Job description

ADP, Inc. in Northumberland, PA is seeking a Customer Service Representative to provide timely, accurate, and courteous assistance.

You will respond to inquiries, resolve issues, and process orders to keep operations running smoothly as the primary contact between the company and its customers. The role demands strong verbal and written communication, experience in telephone customer service, and the ability to work in a fast-paced environment.