Customer Data & Insights Analyst

Socket.dev; Columbus, Northern (OH, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

PHOENIX Retail, LLC is seeking a Customer Data Analyst to analyze customer KPIs, trends, and impact of product, shopping experience, and marketing performance. You will partner with Marketing, Digital Media, E-Commerce, and Technology to translate data into clear reporting that drives smarter decisions.

This role focuses on customer file analytics, performance analysis, dashboard development, and ensuring data integrity across online and offline channels in a fast-paced environment.

Qualifications

• Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus.

Responsibilities

• Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value.
• Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance.
• Develop and maintain dashboards and reporting tools to track customer and marketing performance.
• Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams.

Skills

Data analysis

Customer analytics

Marketing analytics

Google Analytics

CRM platforms

BI tools

Advanced Excel

Education

Bachelor’s degree in Analytics, Data Science, or related field

MBA or advanced degree

Tools

Google Analytics

CRM/Marketing automation platforms

BI tools

Job description

PHOENIX Retail, LLC is seeking a Customer Data Analyst to analyze customer KPIs, trends, and impact of product, shopping experience, and marketing performance. You will partner with Marketing, Digital Media, E-Commerce, and Technology to translate data into clear reporting that drives smarter decisions.

This role focuses on customer file analytics, performance analysis, dashboard development, and ensuring data integrity across online and offline channels in a fast-paced environment.