Customer Accounts Insights Analyst

RXO, Inc.; Marietta (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Pre-tax accounts

Disability insurance

Life insurance

EAP

Career development

Paid time off

Job summary

RXO, Inc. is seeking a Customer Accounts Analyst to support customer-facing analytics and reporting.

You will identify trends, escalate risks, and contribute to data-driven insights while working closely with senior analysts and managers to resolve customer issues and ensure reporting accuracy. You will develop trend analyses, assist with monthly and quarterly reviews, support dashboard updates, and maintain consistent report formatting.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 1–2 years of experience supporting customers, operations, or analytics functions.
• Experience with Microsoft Office products, particularly Excel and Word.

Responsibilities

• Support trend analysis to surface key performance insights and operational risks for assigned accounts.
• Assist with preparing operational reporting for monthly and quarterly business reviews.
• Support query development, dashboard updates, and standardized report templates under guidance.
• Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting.
• Monitor account utilization and flag opportunities or concerns for escalation to senior team members.
• Respond to customer inquiries related to reporting, service performance, and basic operational metrics.

Skills

Analytical mindset

Attention to detail

Communication skills

Follow established processes

Education

Bachelor’s degree or equivalent

Tools

Excel

Word

Job description

RXO, Inc. is seeking a Customer Accounts Analyst to support customer-facing analytics and reporting.

You will identify trends, escalate risks, and contribute to data-driven insights while working closely with senior analysts and managers to resolve customer issues and ensure reporting accuracy. You will develop trend analyses, assist with monthly and quarterly reviews, support dashboard updates, and maintain consistent report formatting.