Customer Data Analyst

EXPRESS; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

EXPRESS is looking for a Customer Data Analyst in Columbus, Ohio to enhance customer insights and optimize reporting. This role requires a Bachelor's degree in Analytics or Data Science and demands expertise in data analysis, particularly in customer file KPIs, marketing analytics, and data visualization.

The ideal candidate has 3–5+ years of experience, proficiency in Google Analytics, and a strong analytical skill set. Responsibilities include analyzing customer trends, developing dashboards, and collaborating with cross-functional teams to drive impactful insights.

Qualifications

• 3–5+ years of experience in data analysis or customer analytics.
• Strong experience working with customer databases and large datasets.
• Ability to communicate insights clearly to non-technical stakeholders.

Responsibilities

• Analyze and report on core customer file KPIs.
• Evaluate marketing campaigns and product initiatives.
• Develop and maintain dashboards to track performance.

Skills

Data analysis

Customer analytics

Data extraction

Google Analytics

Data visualization

Excel

Education

Bachelor's degree in Analytics or Data Science

Tools

CRM platforms

BI tools

Job description

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

Location

Columbus Corporate Headquarters

Responsibilities

POSITION OVERVIEW

The Customer Data Analyst plays a critical role in understanding and improving the health of our customer file across new and existing customers. This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing performance on customer behavior. This role partners closely with Marketing, Digital Media, E‑Commerce, and Technology teams to translate complex data into clear, actionable reporting that drives smarter decisions and measurable business impact.

Key Responsibilities

Customer File Analytics & KPI Reporting

• Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
• Perform deep‑dive analysis to understand the drivers behind customer trends and performance changes
• Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance

Marketing & Product Performance Analysis

• Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
• Partner with Digital Marketing to support ecommerce and marketing analytics
• Assist in identifying opportunities to improve marketing ROI and customer engagement through data‑driven insights

Reporting, Dashboards & Storytelling

• Develop and maintain dashboards and reporting tools to track customer and marketing performance
• Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
• Support the development of standardized reporting frameworks and recurring performance readouts

Data Integrity & Collaboration

• Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
• Ensure data integrity through validation, cleansing, and ongoing quality checks
• Collaborate cross‑functionally to support test‑and‑learn initiatives and continuous improvement

Required Experience & Qualifications

• Bachelor's degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
• 3–5+ years of experience in data analysis, customer analytics, or marketing analytics
• Strong experience working with customer databases and large datasets
• Proficiency in data extraction and analysis
• Experience with Google Analytics and CRM or marketing automation platforms
• Experience with data visualization and BI tools
• Advanced Excel skills; familiarity with statistical analysis techniques
• Experience in ecommerce or digital‑first businesses; fashion retail preferred
• Ability to manage multiple workstreams independently in a fast‑paced environment
• Strong attention to detail with the ability to communicate insights clearly to non‑technical stakeholders

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.