Customer Counter & Service Specialist

United Refrigeration, Inc.; Henderson (NV); Hybrid; USD 17,000 - 25,000; Full time

Job summary

United Refrigeration, Inc. in Henderson, NV is seeking a customer-focused team member to greet customers, answer phones, and provide professional assistance. You will process orders, manage invoicing, credits, returns, and procurement to ensure accurate, timely service.

The role requires basic HVAC knowledge, ability to lift up to 75 pounds, and proficiency with office equipment. You will support stock maintenance, loads/unloads, and participate in after-hours calls as needed.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.).
• Ability to cross-reference and recommend substitute products.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer’s orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.

Skills

Customer service

Team collaboration

Communication

Pressure handling

Education

HVAC fundamentals

Tools

Forklift

Office equipment

Job description

United Refrigeration, Inc. in Henderson, NV is seeking a customer-focused team member to greet customers, answer phones, and provide professional assistance. You will process orders, manage invoicing, credits, returns, and procurement to ensure accurate, timely service.

The role requires basic HVAC knowledge, ability to lift up to 75 pounds, and proficiency with office equipment. You will support stock maintenance, loads/unloads, and participate in after-hours calls as needed.