Customer Coordinator

Socket.dev; Mooresville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Schumacher Homes in Mooresville, NC is seeking a proactive Customer Coordinator to guide homeowners through preconstruction meetings, coordinate with lenders, and support warranty steps, ensuring a smooth build experience.

You will act as the advocate for customers from sales through completion, work closely with office teams, and help maintain our commitment to quality and customer satisfaction.

Qualifications

• Previous customer service experience (front facing).
• Attention to detail is a must.
• Ability to use standard office equipment.
• Efficient in the use of Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Works with homeowners after the sales process by guiding them through their preconstruction meetings.
• Works with lenders to get homeowners construction loans approved.
• Works with warranty after the home is built.
• Becomes the advocate for our customers throughout the build process!

Skills

Customer service experience

Attention to detail

Office equipment proficiency

Tools

Outlook

Word

Excel

Job description

Description

Schumacher Homes is an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate customer experience.

36 HOUR WORK WEEK

Our employees drive our success, and we show our appreciation by committing to offering a shorter work schedule to enhance work/life balance.

Quite simply, no one builds a better home, or offers a better place to work.

Our Customer Coordinator

• Works with our homeowners after the sales process by stepping them through their preconstruction meetings.
• Works with lenders to get homeowners construction loans approved.
• Works with warranty after the home is built.
• Becomes the advocate for our customers throughout the build process!

Benefits

• Medical, dental, vision, life, critical illness and accident insurance
• 401K Plan + employer match
• Paid Time Off and Paid Holidays
• Homebuilding discount

WORK HARD, HAVE FUN, PRODUCE RESULTS

Requirements

• Previous customer service experience (front facing).
• Attention to detail is a must.
• Ability to use standard office equipment.
• Efficient in the use of Microsoft Office applications (Outlook, Word, Excel).

You'll be at home with Schumacher Homes, the premier on-your-lot builder!

As part of our hiring process, we may use technology, including AI-assisted tools, to help review applications and support recruiting decisions. All hiring decisions are ultimately made by our recruiting team and hiring managers.