Customer Concierge: Storage Pickup Expert

Floor and Decor Outlets of America, Inc.; Lewis Center (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor in Lewis Center, OH is hiring for a role focused on greeting customers and managing the customer storage pick-up process. The position offers both full-time and part-time schedules with a base pay starting at $15.15 per hour, higher starting pay based on experience.

Responsibilities include meeting customers, handling storage buy pick-ups, following SOPs, verifying identities, processing pickups in POS, and maintaining product knowledge and stock in-store.

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Skills

Communication skills

Interpersonal skills

Computer skills

Tools

POS systems

Job description

Floor & Decor in Lewis Center, OH is hiring for a role focused on greeting customers and managing the customer storage pick-up process. The position offers both full-time and part-time schedules with a base pay starting at $15.15 per hour, higher starting pay based on experience.

Responsibilities include meeting customers, handling storage buy pick-ups, following SOPs, verifying identities, processing pickups in POS, and maintaining product knowledge and stock in-store.