Customer Communications & Support Associate

Pella Corporation; Pella (IA); On-site; USD 40,000 - 56,000; Full time

Job summary

Pella Corporation in Iowa is seeking a detail-oriented Customer Support Associate to help plan and execute all aspects of consumer support. You will maintain professional communication with customers and coordinate responses across multiple sales channels.

The role emphasizes independent judgement, clear written communication, and a solid understanding of our products and processes to ensure accurate, timely service and customer satisfaction.

Responsibilities

• Assist with planning and executing all aspects of customer support.
• Maintain frequent contact with outside consumers.
• Interface between multiple sales channels.
• Respond to internal and external written correspondence.
• Coordinate tasks and special projects as requested.
• Demonstrate excellent interpersonal and written communication skills.

Job description

Pella Corporation in Iowa is seeking a detail-oriented Customer Support Associate to help plan and execute all aspects of consumer support. You will maintain professional communication with customers and coordinate responses across multiple sales channels.

The role emphasizes independent judgement, clear written communication, and a solid understanding of our products and processes to ensure accurate, timely service and customer satisfaction.