Customer Communications Specialist | Growth in CX & Operations

FF Inc; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training

Growth opportunities

Supportive team culture

Job summary

FF Inc is seeking a Customer Communications Associate in Wisconsin to support day-to-day customer and partner communications. You will respond to inquiries, coordinate follow-ups, and ensure information accuracy in a fast-paced setting.

The role emphasizes clear communication, organization, and customer focus, with opportunities to grow within communications, operations, or customer experience teams. Apply with a collaborative, proactive mindset.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or administrative support is a plus.
• Ability to stay organized and calm in a fast-paced environment.
• Attention to detail and reliable time management.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams for timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, logs, and records.

Skills

Verbal communication

Written communication

Customer service

Organized

Detail-oriented

Data entry

Basic computer skills

Job description

FF Inc is seeking a Customer Communications Associate in Wisconsin to support day-to-day customer and partner communications. You will respond to inquiries, coordinate follow-ups, and ensure information accuracy in a fast-paced setting.

The role emphasizes clear communication, organization, and customer focus, with opportunities to grow within communications, operations, or customer experience teams. Apply with a collaborative, proactive mindset.