People-First Customer Support Specialist

FF Inc; Waukesha (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time schedule

Advancement opportunities

Collaborative team

Skill development

Job summary

FF Inc in Waukesha, WI is seeking a friendly, dependable Customer Service Associate who enjoys helping people. You will answer questions, provide service information, and resolve concerns as part of a welcoming, professional team.

No extensive experience required—excellent communication, a positive attitude, and a willingness to learn are valued. You’ll handle inquiries, process requests, and maintain accurate records to support customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Customer service or retail experience is a plus but not required.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Assist customers with questions, requests, and general support.
• Provide friendly and professional service during every interaction.
• Explain products, services, and company information clearly.
• Help resolve customer concerns and find appropriate solutions.
• Process customer requests and account updates.
• Follow up with customers when needed.
• Keep accurate records of customer interactions.
• Work with team members to ensure timely support.
• Maintain a professional and organized work environment.
• Contribute to team goals and overall customer satisfaction.

Skills

Communication

Customer service

Problem solving

Teamwork

Organization

Job description

FF Inc in Waukesha, WI is seeking a friendly, dependable Customer Service Associate who enjoys helping people. You will answer questions, provide service information, and resolve concerns as part of a welcoming, professional team.

No extensive experience required—excellent communication, a positive attitude, and a willingness to learn are valued. You’ll handle inquiries, process requests, and maintain accurate records to support customer satisfaction.