Customer Communications Associate

FF Inc; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training

Growth opportunities

Supportive team culture

Job summary

FF Inc is seeking a Customer Communications Associate in Wisconsin to support day-to-day customer and partner communications. You will respond to inquiries, coordinate follow-ups, and ensure information accuracy in a fast-paced setting.

The role emphasizes clear communication, organization, and customer focus, with opportunities to grow within communications, operations, or customer experience teams. Apply with a collaborative, proactive mindset.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or administrative support is a plus.
• Ability to stay organized and calm in a fast-paced environment.
• Attention to detail and reliable time management.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams for timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, logs, and records.

Skills

Verbal communication

Written communication

Customer service

Organized

Detail-oriented

Data entry

Basic computer skills

Job description

About The Role

We’re hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

As a Customer Communications Associate, you’ll serve as a key point of contact—responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you’re friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.

Location

Waukesha, WI

Employment Type

Full-Time

What You’ll Do

• Respond to customer inquiries via phone, email, and in-person communication


• Provide clear, accurate information about products, services, schedules, and policies


• Assist with resolving customer concerns or escalating issues when appropriate


• Maintain a professional, helpful, and positive tone in all interactions


• Coordinate communication between customers and internal teams to ensure timely follow-ups


• Track and document customer interactions, requests, and feedback


• Support appointment scheduling, confirmations, and customer reminders


• Assist with creating simple customer-facing updates, notices, or FAQs


• Help maintain organized contact lists, communication logs, and records

What We’re Looking For

• Strong verbal and written communication skills


• Friendly, professional, and customer-focused demeanor


• Ability to stay calm and organized during busy periods


• Strong attention to detail and time management skills


• Basic computer and data-entry skills


• Experience in customer service, administrative support, communications, or retail is a plus — but not required


• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive compensation with bonus potential


• Paid training and clear communication procedures


• Opportunities to grow into communications, customer experience, or operations roles


• Supportive, collaborative team culture

Why Join Us

Clear communication is at the heart of great customer experiences. In this role, you’ll help customers feel informed, supported, and valued—while building transferable skills that support long-term career growth.

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