Customer Communications Specialist — Growth & Impact

FF Inc; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training and clear communication

Growth into communications/customer-ex

Supportive team culture

Job summary

FF Inc is hiring a Customer Communications Associate in Marietta, GA. You will support day-to-day communication with customers and partners, respond to inquiries, and coordinate follow-ups to ensure timely, accurate information.

The role emphasizes service orientation, organization, and growth in communications, operations, or customer experience. You will interact via phone, email, and in-person channels, maintaining a friendly, professional tone and documenting interactions for traceability

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay calm and organized during busy periods.
• Strong attention to detail and time management skills.
• Basic computer and data-entry skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams to ensure timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, communication logs, and records.

Skills

Verbal communication

Written communication

Customer-focused

Calm under pressure

Attention to detail

Data-entry

Job description

FF Inc is hiring a Customer Communications Associate in Marietta, GA. You will support day-to-day communication with customers and partners, respond to inquiries, and coordinate follow-ups to ensure timely, accurate information.

The role emphasizes service orientation, organization, and growth in communications, operations, or customer experience. You will interact via phone, email, and in-person channels, maintaining a friendly, professional tone and documenting interactions for traceability