Customer Communications Specialist

FF Inc; Miami (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training for customer communication

Growth opportunities in communications

Team-oriented environment

Job summary

FF Inc in Miami, FL is seeking a Communications Assistant to serve as a key contact between customers, partners, and internal teams. You will respond to inquiries, help manage customer interactions, and ensure consistent messaging across channels.

Ideal candidate enjoys speaking with people, solving problems, and supporting customers in a professional setting. The role offers training and growth into communications, operations, or customer experience roles in a supportive, team-oriented

Qualifications

• Strong verbal and written communication required.
• Friendly, professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer/data-entry skills.
• Previous experience in customer service helpful but not required.
• Reliable, punctual in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues as needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Coordinate communication between internal teams and customers for timely follow-ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and reminders.
• Prepare simple customer-facing updates, notices, or FAQs.
• Maintain organization of contact lists, logs, and customer records.

Skills

Communication

Customer Service

Organization

Data Entry

Problem Solving

Professionalism

Tools

Computer Skills

Job description

FF Inc in Miami, FL is seeking a Communications Assistant to serve as a key contact between customers, partners, and internal teams. You will respond to inquiries, help manage customer interactions, and ensure consistent messaging across channels.

Ideal candidate enjoys speaking with people, solving problems, and supporting customers in a professional setting. The role offers training and growth into communications, operations, or customer experience roles in a supportive, team-oriented