Customer Communications Specialist: Growth & Impact

EmergencyMD; The Woodlands (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Vision, Dental, Life, LTD

401k match

Professional development

Tax team exposure

Entrepreneurial culture

Leadership exposure

Team environment

Job summary

Alliance HCM is seeking a Customer Communications Specialist in The Woodlands, TX. You will greet customers, manage inquiries, and ensure timely, high-quality service. This role includes updating Salesforce records and routing communications to the appropriate teams, with a focus on accuracy and responsiveness.

Ideal candidates have 2+ years in customer-facing roles, with SaaS or tech exposure preferred. Join a collaborative, growth-oriented organization that emphasizes customer outcomes and

Qualifications

• 2+ years of customer-facing, administrative, or communications experience.
• Preferred - Experience in a SaaS or technology-focused company.

Responsibilities

• Greet customers and set the tone for their experience with our company.
• Route calls and emails to the correct team or individual.
• Update customer accounts in Salesforce and log new client information.
• Maintain organized records and reference account histories to aid routing decisions.
• Triages incoming inquiries, respond to basic requests, and escalate issues as needed.

Skills

Customer-facing

SaaS experience

Salesforce

Education

Tools

Salesforce

Job description

Alliance HCM is seeking a Customer Communications Specialist in The Woodlands, TX. You will greet customers, manage inquiries, and ensure timely, high-quality service. This role includes updating Salesforce records and routing communications to the appropriate teams, with a focus on accuracy and responsiveness.

Ideal candidates have 2+ years in customer-facing roles, with SaaS or tech exposure preferred. Join a collaborative, growth-oriented organization that emphasizes customer outcomes and