Client Experience & Onboarding Specialist

FF Inc; Milwaukee (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Hands-on experience

Team environment

Career advancement

Growth opportunities

Job summary

FF Inc. in Milwaukee, WI is seeking a Client Specialist to build lasting client relationships and ensure a smooth experience from start to finish. You’ll learn client needs, provide ongoing support, and coordinate with internal teams to keep projects on track.

Ideal candidates are outgoing, organized, and people-focused with a willingness to learn. Prior customer-facing experience is a plus, but not required; training is provided to help you grow within the company.

Qualifications

• Strong communication and people skills.
• Organized with ability to manage multiple priorities.
• Experience in customer service or similar is a plus, not required.

Responsibilities

• Build and maintain strong client relationships.
• Serve as primary contact for client questions and updates.
• Coordinate with internal teams to meet client needs.
• Assist with onboarding and account support.
• Track client interactions and activity.
• Share relevant service updates with clients.
• Maintain professional, responsive communication.

Skills

Communication skills

People skills

Organization

Proactive

Customer-facing

Learning mindset

Job description

FF Inc. in Milwaukee, WI is seeking a Client Specialist to build lasting client relationships and ensure a smooth experience from start to finish. You’ll learn client needs, provide ongoing support, and coordinate with internal teams to keep projects on track.

Ideal candidates are outgoing, organized, and people-focused with a willingness to learn. Prior customer-facing experience is a plus, but not required; training is provided to help you grow within the company.