Reservationist

Transdev North America; Irvine (CA); On-site; USD 24,975 - 25,719; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Vision and dental coverage

401(k) savings plan

Paid holidays and vacation

Job summary

A leading transportation service provider in Irvine, California is hiring a Reservationist. The role involves intercepting customer calls, scheduling transportation, and maintaining accurate ride information in a computerized system. Ideal candidates should have a high school diploma or GED and customer service experience. The position offers competitive pay starting at $18.13/hour, along with benefits such as medical and dental coverage, paid holidays, and a 401(k) savings plan.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience preferred.
• Excellent communication and listening skills needed.
• Ability to work shifts or flexible schedules.

Responsibilities

• Answer customer calls and input ride information using a scheduling system.
• Enter new customer information and changes into the system.
• Resolve service-related complaints as necessary.

Skills

Customer service experience

Communication skills

Computer literacy

Telephone etiquette

Education

High school diploma or GED

Job description

Transdev in Irvine, CA is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Benefits

• Competitive compensation package minimum $18.13/hr – $18.67/hr
• An excellent benefits package including medical, vision, and dental coverage and 401(k) savings plan
• Paid holidays, vacation, and sick time

Key Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
• Resolve service-related complaints.
• Document trip authorization according to procedures.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Exercise professional telephone etiquette.
• Subject to a DOT drug testing and physical if applicable.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Employee generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

EEO Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Applicants must successfully pass a pre-employment drug screen.

Job Details

Job Category: Operations Support | Job Type: Full Time | Req ID: 7037

Contact

Contact us: [e-mail]