Transit Scheduler & Customer Care Specialist

Transdev North America; Bridgeport (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k retirement benefits

Paid holidays

Vacation days

Job summary

Transdev in Bridgeport, Connecticut is hiring a Scheduler/Reservationist to intercept customer calls and schedule transportation. The role emphasizes customer service and safety with a union pay scale.

The position requires at least a high school diploma or GED and 2 years of reservationist experience, plus basic computer skills. Benefits include medical, dental, vision, 401k, holidays and vacation time. Apply via [e-mail].

Qualifications

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying "No Shows" with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Skills

Customer service

Communication

Flexibility

Attention to detail

Data entry

Education

High school diploma or GED

Tools

Computer literacy

Job description

Transdev in Bridgeport, Connecticut is hiring a Scheduler/Reservationist to intercept customer calls and schedule transportation. The role emphasizes customer service and safety with a union pay scale.

The position requires at least a high school diploma or GED and 2 years of reservationist experience, plus basic computer skills. Benefits include medical, dental, vision, 401k, holidays and vacation time. Apply via [e-mail].