Customer-Centric Teller: Grow Your Financial Impact

Citizens; Macedonia (OH); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Volunteer PTO

Charitable donation match

Career development

Health benefits

401K with match

Job summary

Citizens is seeking a Teller to greet customers in the lobby, assist with transactions, and demonstrate how to use our mobile app and ATMs. You will provide personalized guidance to help customers reach their financial goals and connect them with Bankers for the next steps.

You'll follow all financial policies, handling cash and digital payments with accuracy while delivering exceptional service. Candidates should have strong communication and problem-solving skills and be comfortable with

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues

Responsibilities

• Greet customers in the lobby and assist with simple transactions
• Demonstrate how to use the mobile app or ATMs
• Provide personalized financial guidance and connect customers to Bankers for next steps
• Adhere to all financial policies and cash handling procedures

Skills

Customer service

Cash handling

Communication

Problem solving

Active listening

Digital literacy

Education

High School diploma or GED

Job description

Citizens is seeking a Teller to greet customers in the lobby, assist with transactions, and demonstrate how to use our mobile app and ATMs. You will provide personalized guidance to help customers reach their financial goals and connect them with Bankers for the next steps.

You'll follow all financial policies, handling cash and digital payments with accuracy while delivering exceptional service. Candidates should have strong communication and problem-solving skills and be comfortable with