Customer-Centric Teller: Grow Loyalty & Financial Wellness

PNC Financial Services Group; Troy (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group is hiring a Teller in our Troy, MI branch to deliver a personalized customer experience and educate customers on banking options. You will process transactions, identify opportunities to enhance finances and refer customers to branch colleagues as appropriate.

Responsibilities include maintaining accurate daily operations, applying product knowledge, and ensuring compliance with policies.

Qualifications

• Knowledge of customer service best practices and banking products.
• Ability to identify opportunities and refer to branch staff.
• Accuracy and attention to detail in daily operations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Focused

Managing Risk

Proactive Sales

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group is hiring a Teller in our Troy, MI branch to deliver a personalized customer experience and educate customers on banking options. You will process transactions, identify opportunities to enhance finances and refer customers to branch colleagues as appropriate.

Responsibilities include maintaining accurate daily operations, applying product knowledge, and ensuring compliance with policies.