Customer-Centric Teller & Financial Wellness Guide

LE001 Northwest Bank; Yorktown (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwest Bank in Yorktown, IN is seeking a Teller to join our retail team. Tellers interact with customers, process transactions accurately, and identify opportunities to refer clients to the appropriate banking products and services.

You will greet customers, resolve issues, and support overall office sales goals. Responsibilities include balancing cash drawers, participating in meetings, and following security, risk, and policy procedures.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Work Experience: Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Achieve financial wellness activity goals by identifying referral opportunities and contributing to sales performance.
• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings and dual control balancing of vault/ATM.

Skills

Customer service

Communication

Problem resolution

Teamwork

Cash handling

Problem solving

Teller System

Education

High School Diploma or equivalent

Job description

Northwest Bank in Yorktown, IN is seeking a Teller to join our retail team. Tellers interact with customers, process transactions accurately, and identify opportunities to refer clients to the appropriate banking products and services.

You will greet customers, resolve issues, and support overall office sales goals. Responsibilities include balancing cash drawers, participating in meetings, and following security, risk, and policy procedures.